Customer Service Representative

JOB SUMMARY:

The Customer Service Representative is responsible for selling the products displayed on the floor, engaging with customers and merchandise handling.

Essential Duties and Responsibilities include but are not limited to:

• Understands the values and guiding principles of Wonderful World, with both customers and team.
• Demonstrates a neat, professional and fashionable image at all times.
• Ensures all new products and any needed replenishment on the sales floor are done within 24 hours of receiving.
• Maintains constant communication with the management team.
• Completes mark down on sales floor and stockroom as guided.
• Properly stores stockroom hardware, hangers, sign holders, signs, tape, spokes, shelves etc.
• Helps reorganize all merchandise as needed to maximize stock space.
• Performs all other duties and responsibilities as assigned by management.

QUALIFICATIONS AND EXPERIENCE

1. Formal school education.
2. Excellent communication skills.
3. Excellent Customer Service skills.
4. Strong organizational skills and ability to multi-task in a fast-paced environment.
5. Must be able to work majority of the shift standing.
6. Ability to work quickly and within strict timelines.
7. Ability to demonstrate teamwork.
8. Ability and willing to merchandise with products.
9. Communicates with customers, associates and management. Stand and maneuver around sales floor, lift and carry 30 pounds; hang/ fold and pack merchandise, climb, reach, push/pull and clean.
10. Available and agrees to work a flexible work schedule including weekends and holidays